SHIPPING POLICY – onlinestores27@gmail.com

Last Updated: 3 November 2026

Welcome to onlinestores27@gmail.com. Please read our shipping policy carefully before placing an order. By completing a purchase on our website, you agree to the following terms.

1. Order Processing Time

All orders require a processing time of 10–15 business days before dispatch.

• Processing begins after successful payment confirmation.

• Processing time does not include delivery transit time.

• Orders may require additional processing time during busy periods, holidays or unforeseen circumstances.

• Customers should allow sufficient time for their orders to be prepared.

2. Delivery Address – Customer Responsibility

Customers MUST provide a complete and accurate delivery address at checkout.

• Orders will be shipped strictly to the delivery address provided by the customer at checkout.

• Customers are responsible for checking their house number, street, town, postcode and contact details before completing payment.

• onlinestores27 will not be responsible for failed or delayed deliveries caused by incorrect, incomplete or outdated addresses supplied by customers.

• Once an order has been processed or dispatched, address changes cannot be guaranteed.

• Customers must ensure that someone is available to receive the delivery where required.

3. Shipping and Delivery Time

Delivery times are additional to the 10–15 business days processing period.

Estimated delivery times may vary depending on the product, destination, courier and other circumstances.

Customers will receive shipping information or tracking details when available.

4. Delays

onlinestores27 is not responsible for delays caused by courier services, customs inspections, severe weather, public holidays or other circumstances outside our reasonable control.

We will do our best to assist customers in tracking delayed orders.

5. Incorrect or Missing Deliveries

Customers must contact us if their order has not arrived within the estimated delivery timeframe.

Please provide your order number and relevant delivery information so we can investigate.

6. Order Cancellation

Cancellation requests must be submitted as soon as possible.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible. This does not affect any cancellation or refund rights provided by applicable law.

7. Contact Us

For shipping questions or delivery assistance, please contact our customer support team through the Contact Us page on our website.

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Thank you for shopping with us!